> For the complete documentation index, see [llms.txt](https://wiki.mobivate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.mobivate.com/mno-web-opt-in/mno-web-opt-in-nigeria/unsubscribing-user-from-the-service.md).

# Unsubscribing user from the Service

### Unsubscribing user from the Service <a href="#unsubscribing_user_from_the_service" id="unsubscribing_user_from_the_service"></a>

Unsubscription works the same way the Subscription request does except the URL endpoint is slightly different.

For un-subscribing a **MTN Customer** request:

```http
GET: https://content.mobivate.com/lookup/unsubscribe/mtnng/?userid={USERID}&keyword={PRODUCT_ID}
```

For un-subscribing a **Etisalat** Customer request:

```http
GET: https://content.mobivate.com/lookup/unsubscribe/etisalatng/?userid={USERID}&keyword={PRODUCT_ID}
```

### **Error codes**

| Code | Description                                      |
| ---- | ------------------------------------------------ |
| 202  | Request has been accepted                        |
| 400  | Execution Error: …                               |
| 409  | Network Generated Error (custom message follows) |
| 417  | Invalid response received                        |
| 501  | Unknown network                                  |
| 600  | Missing UserID or Keyword parameters             |
| 601  | Request failed for unknown reason                |